Shipping policy

At Kind Essentials, we carefully pack and dispatch each order to ensure your luxury candles and home fragrances arrive safely and beautifully.

All orders are processed within 1–3 business days, excluding weekends and public holidays.

During product launches, promotions, or peak periods, processing times may be slightly extended. Any delays will be communicated where possible.

We currently ship Australia-wide.

Shipping costs are calculated at checkout based on your location and order size.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Delivery timeframes are estimates only and may vary depending on:

Kind Essentials is not responsible for delays once the parcel has been handed to the courier.

Our products are fragile by nature. While we take great care in packaging, we ask customers to handle parcels with care upon delivery.

Please ensure someone is available to receive your order where possible.

If your order arrives damaged, you must notify us within 48 hours of delivery by emailing info@kindessentials.com.au, including:

Failure to notify us within this timeframe may affect our ability to lodge a claim with the courier.

This does not limit your rights under Australian Consumer Law.

Please ensure all shipping details are correct at checkout.

Kind Essentials is not responsible for orders delayed, returned, or lost due to:

If a parcel is returned to us, reshipping fees will apply.

If your parcel is marked as delivered but cannot be located:

Kind Essentials is not liable for parcels confirmed as delivered by the courier.

Nothing in this Shipping Policy excludes or limits your rights under the Australian Consumer Law.

Country/region